Technical Account Manager

Job Summary

Owning the client experience from integration to ongoing support, the full-time Technical Account Manager will manage onboarding processes, maintain client relationships, and ensure seamless communication of product updates in a hybrid work environment.

Key responsibilities

• Lead the technical onboarding of new clients, ensuring zero engineering effort per integration
• Develop and maintain proactive communication systems for client updates on API changes and product releases
• Manage a growing portfolio of client relationships, implementing scalable processes for onboarding and lifecycle management

Required qualifications

• Experience with SQL and APIs, with a strong technical understanding of integration processes
• Proven ability to manage client relationships and onboarding processes in a fast-paced environment
• Familiarity with compliance processes, particularly in financial services or technology sectors
• Strong analytical skills to identify patterns in client integration issues and provide data-backed recommendations
• Ability to work collaboratively across product, engineering, and compliance teams