Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, drive platform health and performance, and manage escalations while collaborating closely with cross-functional teams.

Key responsibilities

• Act as the technical point of contact for a portfolio of strategic top tier customers, ensuring operational excellence
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements
• Oversee technical support intake and manage critical incidents while coordinating responses with various internal teams

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven experience diagnosing performance and scalability challenges in production environments
• Ability to communicate complex technical topics into actionable recommendations for stakeholders
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to resolve customer challenges