Technical Account Manager

Job Summary

Owning and elevating technical customer relationships across North America, the full-time Technical Account Manager will serve as the senior technical point of contact for strategic accounts, lead a team, and drive resolution on complex integration challenges in a remote environment.

Key responsibilities

• Serve as the senior technical point of contact for strategic accounts, managing escalations and complex integration challenges
• Lead discussions with customer leadership on technical strategy, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring

Required qualifications

• Fluency in English
• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
• Proven track record of leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools
• Hands-on experience in at least one server-side language such as Golang, Python, or Node.js