Technical Account Manager

Job Summary

Supporting a select number of premium accounts, the full-time Technical Account Manager will provide proactive support, optimize customer networks, and manage customer relationships in a remote environment.

Key responsibilities

• Work on break-fix issues and escalate to the support team as necessary
• Optimize customer systems for peak performance and establish collaborative relationships with customers and internal teams
• Manage multiple projects concurrently while ensuring a great customer experience and timely communication for escalated issues

Required qualifications

• 6-8 years of support experience in a Technical Support, Solutions Engineering, or Customer Success role
• Bachelor's degree in Computer Science or a related field, or equivalent experience
• Expert understanding of network and application protocols, with relevant certifications preferred
• Experience with Cloud/SaaS software products and strong knowledge of ISP, CDN, and cloud service provider networks
• Hands-on experience with hypervisors and container administration tools, along with knowledge of programming languages such as JavaScript or Python