Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will serve as a dedicated technical advisor, ensuring optimal platform adoption and performance while managing escalations and driving continuous improvement.

Key responsibilities

• Act as the primary technical contact for a portfolio of top tier customers, ensuring continuity and operational excellence
• Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements
• Oversee technical support intake and manage high-severity support cases, coordinating responses with cross-functional teams

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance and reliability challenges in production environments
• Proven ability to communicate complex technical topics to both technical and business stakeholders
• Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems