Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical advisor, ensuring optimal platform performance and operational excellence while working remotely.

Key responsibilities

• Serve as the primary technical contact for a portfolio of strategic top tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
• Continuously assess and improve customer deployments for scalability, reliability, and performance, providing actionable recommendations
• Manage technical support issues and escalations, coordinating responses across internal teams to ensure timely communication and resolution

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems