Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and platform adoption while working remotely.

Key responsibilities

• Act as the primary technical liaison for a portfolio of top tier customers, ensuring seamless transitions from sales to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing strategic recommendations
• Oversee technical support processes, manage escalations, and coordinate cross-functional responses to customer issues

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance and scalability challenges in production environments
• Proven ability to communicate complex technical topics to both technical and business stakeholders
• Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems