Technical Account Manager

Job Summary

Owning the technical onboarding journey for merchants launching on TikTok Shop, the full-time Technical Account Manager will connect and configure integrations, troubleshoot issues, and educate clients to ensure they operate confidently and independently.

Key responsibilities

• Manage end-to-end technical onboarding for merchants from kickoff through go-live
• Connect and configure integrations between the merchant's storefront and TikTok Shop, troubleshooting any issues that arise
• Guide merchants in optimizing their listings and adopting advanced features to enhance their sales presence on TikTok Shop

Required qualifications

• 3+ years in a customer-facing technical role, such as technical account management or implementation in SaaS or ecommerce
• Genuine technical fluency with APIs, integrations, and data mapping
• Strong ability to educate and translate technical concepts into clear guidance for merchants
• Proven capability to prioritize and multitask effectively across multiple accounts
• Ownership mindset with a focus on growing and protecting client accounts