Technical Account Manager

Job Summary

Supporting enterprise customers remotely, the full-time Technical Account Manager will act as a strategic technical advisor, driving platform adoption, optimizing solution performance, and ensuring measurable business outcomes using TeamViewer's Digital Employee Experience solution.

Key responsibilities

• Serve as the primary technical advisor for enterprise accounts, providing architectural guidance and implementation support
• Build and execute tailored technical onboarding plans while enabling customers on advanced platform capabilities
• Monitor platform performance, troubleshoot issues, and deliver data-driven business reviews to showcase value realization

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 5+ years in a customer-facing technical role supporting enterprise on-premise and SaaS deployments
• Experience with ServiceNow and API integrations
• Strong knowledge of endpoint technologies and scripting/automation experience
• Experience with large-scale environments (10,000+ endpoints) is highly desirable