Technical Account Manager

Job Summary

Serving as the primary advocate for assigned accounts, the full-time remote Technical Account Manager will drive technical success and long-term platform adoption by analyzing network performance data and collaborating with cross-functional teams to ensure customer satisfaction and retention.

Key responsibilities

• Orchestrate technical success and adoption for assigned enterprise-level accounts
• Analyze complex network performance data to provide actionable insights and identify strategic business opportunities
• Lead periodic business reviews and technical health check-ins in partnership with Engineering, Sales, and Customer Success teams

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• 5+ years of experience in a customer-facing technical role, such as Technical Account Management or Solutions Engineering
• Demonstrated expertise in networking protocols, including TCP/IP, BGP, DNS, and HTTP/HTTPS
• Proficiency in troubleshooting Software as a Service (SaaS) applications and cloud-native architecture
• Experience managing a portfolio of enterprise-level accounts with a focus on technical delivery and adoption