Technical Account Manager

Job Summary

Serving as the primary advocate for assigned accounts, the full-time remote Technical Account Manager will orchestrate technical success, analyze network performance data, and collaborate with cross-functional teams to drive platform adoption and customer satisfaction.

Key responsibilities:

• Analyze complex network performance data to provide actionable insights and transform technical roadblocks into strategic business opportunities
• Lead periodic business reviews and technical health check-ins to ensure alignment with evolving infrastructure goals
• Partner with Engineering, Sales, product, and Customer Success teams to drive measurable value realization and enhance customer retention

Required qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• 5+ years of experience in a customer-facing technical role, such as Technical Account Management or Solutions Engineering
• Demonstrated expertise in networking protocols, including TCP/IP, BGP, DNS, and HTTP/HTTPS
• Proficiency in troubleshooting Software as a Service (SaaS) applications and cloud-native architecture
• Experience managing a portfolio of enterprise-level accounts with a focus on technical delivery and adoption