Technical Account Manager

Job Summary

Serving as the primary technical resource for assigned VIP clients, the full-time remote Technical Account Manager will manage onboarding, training, and day-to-day support while collaborating with cross-functional teams to ensure client success.

Key responsibilities

• Manage client onboarding and training, ensuring all setup needs are met and documented
• Provide ongoing support through dedicated communication channels and resolve issues promptly
• Collaborate with Product and Engineering teams to address feature requests and improve client experience

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• Customer service experience with a passion for technology and environmental sustainability
• 2-3 years of related experience preferred, including knowledge of payroll management solutions
• Advanced understanding of union and non-union payroll processes
• Excellent listening skills and a detail-oriented approach to tasks