Technical Account Manager

Job Summary

Managing client relationships and driving software adoption, the full-time remote Technical Account Manager will act as a technical consultant, facilitating workshops and supporting clients in realizing value from xMatters products.

Key responsibilities

• Develop technical and business expertise in xMatters use cases and products
• Lead clients through requirements mapping and facilitate workshops to identify business value
• Support various facets of the customer journey, including product adoption and configuration assistance

Required qualifications

• 3+ years in professional services/software consulting and implementation
• 3+ years managing projects and client relationships in a technical account management role
• Proven expertise in developing and deploying technical solutions
• Strong understanding of Incident Management processes and collaboration tool integration
• Technical experience in SaaS/cloud environments and REST Web Services