Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance for enterprise, financial, and government clients in a remote setting.

Key responsibilities

• Oversee onboarding and integration support, ensuring the technical health of customer accounts
• Diagnose integration failures and translate model behavior into understandable terms for customers
• Collaborate with Engineering and Product teams to address technical escalations and provide actionable feedback

Required qualifications

• 4+ years in technical account management, solutions engineering, or senior technical support roles, preferably with API-based or ML/AI products
• Experience independently setting up and debugging API integrations using tools like Postman or curl
• Proven ability to manage relationships with both technical and non-technical stakeholders
• Cross-functional experience working with engineering and product teams
• Strong judgment and problem-solving skills in ambiguous situations