Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance while collaborating with Engineering and Product teams in a remote environment.

Key responsibilities

• Own onboarding, integration support, and ongoing technical health for customer accounts
• Set up and configure customer integrations, diagnosing and troubleshooting integration failures
• Translate technical model behavior into clear language for customers and drive technical escalations to resolution

Required qualifications

• 4+ years in technical account management, solutions engineering, or senior technical support roles, preferably with API-based or ML/AI products
• Experience independently setting up API integrations and debugging using tools like Postman or curl
• Proven ability to manage relationships with both technical and non-technical stakeholders
• Experience working cross-functionally with engineering and product teams
• Strong judgment and problem-solving skills in ambiguous situations