Technical Account Manager

Job Summary

Owning the technical health of a portfolio of accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relations while working closely with Engineering and Product teams in a remote environment.

Key responsibilities

• Oversee onboarding, integration support, and technical health for customer accounts
• Diagnose integration failures and provide clear explanations of model behavior to customers
• Collaborate with Engineering to drive technical escalations and contribute to product improvements

Required qualifications

• 4+ years in technical account management, solutions engineering, or senior technical support roles, preferably with API-based or ML/AI products
• Experience independently setting up and debugging API integrations using tools like Postman or curl
• Proven track record of managing relationships with both technical and non-technical stakeholders
• Cross-functional collaboration experience with engineering and product teams
• Strong judgment and problem-solving skills in ambiguous situations