Technical Account Manager

Job Summary

Focusing on maintaining and enhancing customer environments, the full-time remote Technical Account Manager will manage service delivery, oversee incident management processes, and provide proactive technical guidance to ensure optimal platform performance and customer satisfaction.

Key responsibilities

• Take ownership of customer service delivery across various services and ensure compliance with SLAs/contracts
• Oversee incident, problem, and change management processes, driving resolution and root-cause analysis
• Collaborate with internal teams to deliver a Customer First strategy and represent the brand with customers at a senior level

Required qualifications

• 8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
• Fluent in English with experience supporting enterprise clients in service provider or cloud reseller environments
• Proven stakeholder management skills, with the ability to build trust and strengthen relationships
• ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets
• Strong organizational ability to manage competing customer demands and priorities