Technical Account Manager

Job Summary

Building and maintaining strategic partnerships with enterprise customers, the full-time remote Technical Account Manager will serve as a technical subject-matter expert, drive customer satisfaction, and manage complex technical escalations to ensure successful use of Zoom products and services.

Key responsibilities

• Serve as a technical subject-matter expert on Zoom's architecture and video/audio collaboration space
• Partner closely with customer account teams to strengthen relationships and drive customer success
• Manage technical feature requests and provide consultations for architecture integration and service optimization

Required qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field preferred; equivalent experience will also be considered
• 5+ years of experience in a client-facing technical role, preferably as a Technical Account Manager or similar
• Understanding of IP Telephony, SIP/H.323, VoIP, and telecom infrastructure
• Proven experience troubleshooting complex network environments
• Hands-on experience with video conferencing platforms and system administration across Windows, macOS, and Linux