Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while collaborating closely with Engineering and Product teams in a remote environment.

Key responsibilities

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Reproduce and diagnose integration failures, tracing API calls and reading logs to identify issues
• Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers

Required qualifications

• 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
• Ability to independently set up API integrations and debug issues using tools like Postman and basic scripting
• Experience managing relationships with both technical and non-technical stakeholders
• Cross-functional collaboration experience with engineering and product teams
• Strong judgment under ambiguity and proactive in identifying potential issues