Technical Account Manager

Job Summary

Serving as the primary technical owner for an assigned portfolio of customers, the full-time remote Technical Account Manager will guide clients through implementation, optimization, and ongoing support of the platform while collaborating with cross-functional teams to ensure successful outcomes.

Key responsibilities

• Act as the main technical contact for customers, understanding their configurations, integrations, and objectives
• Facilitate technical discovery and optimization processes, translating customer requirements into scalable solutions
• Coordinate technical escalations and enable customer administrators through workshops and documentation

Required qualifications

• Experience in technical account management, implementation consulting, or technical customer success within enterprise SaaS
• Strong communication skills with both technical and non-technical stakeholders
• Knowledge of SaaS configuration, APIs, integrations, and data mapping
• Ability to troubleshoot complex issues and coordinate cross-functional teams
• Proficiency in translating customer business processes into technical solutions