Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance while collaborating with Engineering and Product teams in a remote environment.

Key responsibilities:

• Own onboarding, integration support, and ongoing technical health for customer accounts
• Set up and configure customer integrations, diagnosing integration failures and providing solutions
• Drive technical escalations, coordinating with Engineering and managing customer expectations until resolution

Required qualifications:

• 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
• Experience independently setting up API integrations and debugging issues using tools like Postman or curl
• Proven track record of managing relationships with both technical and non-technical stakeholders
• Cross-functional collaboration experience with engineering and product teams
• Strong judgment and problem-solving skills under ambiguous situations