Technical Account Manager

Job Summary

Working remotely on a full-time basis, the Technical Account Manager will manage the technical relationships for high-ARR strategic accounts, ensuring customer success through adoption milestones and integration support.

Key responsibilities

• Partner with Strategic CSM and AE to own the technical relationship for a portfolio of strategic accounts
• Map customer business objectives to product capabilities and define measurable adoption milestones
• Lead technical discovery and health checks to maximize customer value from the product

Required qualifications

• 8+ years in a customer-facing technical role such as Sales Engineer or Solutions Architect
• In-depth knowledge of Infrastructure as Code (IaC) tools like Terraform or Ansible
• Recognized certifications or expertise in major cloud platforms (AWS, Azure, GCP)
• Experience with high-ARR enterprise accounts in regulated industries
• Proven ability to present technical content to both engineering teams and executive stakeholders