Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product in a remote capacity.

Key responsibilities

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Set up and configure customer integrations, diagnosing integration failures and tracing API calls
• Drive technical escalations end-to-end, coordinating with Engineering and managing customer expectations until resolution

Required qualifications

• 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
• Experience independently standing up API integrations and debugging using tools like Postman or curl
• Proven track record of managing relationships with both technical and non-technical stakeholders
• Cross-functional experience working with engineering and product teams
• Strong judgment under ambiguity and proactive problem-solving skills