Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product teams in a remote capacity.

Key responsibilities

• Own onboarding, integration support, and ongoing technical health for customer accounts
• Set up and configure customer integrations, including API authentication and webhooks
• Drive technical escalations end-to-end, coordinating with Engineering and managing customer expectations

Required qualifications

• 4+ years in a technical account management, solutions engineering, or senior technical support role, preferably with API-based or ML/AI products
• Proficiency in independently setting up API integrations and debugging using tools like Postman and log traces
• Experience managing relationships with both technical and non-technical stakeholders
• Cross-functional collaboration experience with engineering and product teams
• Strong judgment and ability to identify issues under ambiguity