Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance while collaborating closely with Engineering and Product teams in a remote environment.

Key responsibilities

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Set up and configure customer integrations, including API auth and webhooks, while diagnosing integration failures
• Drive technical escalations end-to-end, coordinating with Engineering and managing customer expectations until resolution

Required qualifications

• 4+ years in a technical account management, solutions engineering, or senior technical support role, preferably with API-based or ML/AI products
• Ability to independently set up API integrations and debug issues using tools like Postman and basic scripting (Python or similar)
• Proven experience managing relationships with both technical and non-technical stakeholders
• Cross-functional collaboration experience with engineering and product teams
• Strong judgment and problem-solving skills, particularly under ambiguity