Technical Account Manager

Job Summary

Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while collaborating with Engineering and Product to ensure client satisfaction in a remote environment.

Key responsibilities

• Oversee onboarding and integration support for customer accounts, ensuring technical health and satisfaction
• Diagnose integration failures by tracing API calls and reading logs, providing clear explanations to customers
• Collaborate with Engineering and Product teams to turn customer feedback into actionable improvements

Required qualifications

• 4+ years of experience in technical account management, solutions engineering, or senior technical support, preferably with API-based or ML/AI products
• Proficiency in setting up and debugging API integrations using tools like Postman or curl
• Experience managing relationships with both technical and non-technical stakeholders
• Ability to work cross-functionally with engineering and product teams to address customer complaints
• Strong judgment and problem-solving skills in ambiguous situations