Technical Account Manager
Job Summary
Owning the technical health of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships in a remote capacity, ensuring clients are confident in the platform's capabilities.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
- Diagnose integration failures and translate model behavior into understandable terms for customers
- Drive technical escalations and coordinate with Engineering to resolve issues effectively
Required qualifications
- 4+ years in a technical account management, solutions engineering, or senior technical support role
- Experience with API integrations, webhooks, and debugging using tools like Postman or curl
- Proven ability to manage relationships with both technical and non-technical stakeholders
- Experience working cross-functionally with engineering and product teams
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
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