Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
- Set up and configure customer integrations, including API authentication and webhooks
- Drive technical escalations end-to-end, coordinating with Engineering and managing customer expectations until resolution
Required qualifications
- 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
- Ability to independently set up and debug API integrations using tools like Postman or curl
- Experience managing relationships with both technical and non-technical stakeholders
- Cross-functional collaboration experience with engineering and product teams
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
