Technical Account Manager
Job Summary
Managing a portfolio of enterprise, financial, and government accounts, the full-time Technical Account Manager will own onboarding, integration support, and ongoing technical health, while working closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for customer accounts
- Set up and configure customer integrations, including API authentication and webhooks
- Drive technical escalations and coordinate with Engineering to resolve issues
Required qualifications
- 4+ years in a technical account management, solutions engineering, or senior technical support role
- Experience with API integrations and debugging using tools like Postman or curl
- Proven ability to manage relationships with both technical and non-technical stakeholders
- Cross-functional collaboration experience with engineering and product teams
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
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