Technical Account Manager
Job Summary
Focusing on maintaining and enhancing customer environments, the full-time remote Technical Account Manager will manage service delivery, oversee incident management processes, and provide proactive technical guidance to ensure optimal platform performance and customer satisfaction.
Key responsibilities
- Take ownership of customer service delivery across platform, professional, managed, and support services
- Ensure high-quality service levels through monitoring, performance targets, and compliance with SLAs/contracts
- Manage escalations and customer expectations with transparency and timely updates
Required qualifications
- 8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
- Experience with service providers or cloud resellers, supporting enterprise clients in B2B
- Fluent in English; Spanish is a plus
- ITIL Foundation certification a plus (V4 preferred)
- Strong organizational ability to manage competing customer demands and priorities
Complete Job Description
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