Technical Account Manager
Job Summary
Owning a portfolio of live embedded finance clients, the full-time Technical Account Manager will manage commercial and operational relationships, monitor performance metrics, and drive the adoption of new platform capabilities in a remote work environment.
Key responsibilities
- Serve as the primary contact for a named book of Platform clients, overseeing their commercial and operational needs
- Monitor and investigate performance metrics such as volume, approval rates, and chargebacks, addressing issues proactively
- Facilitate regular operational syncs and business reviews while expanding accounts by introducing new platform capabilities
Required qualifications
- 4+ years of experience in technical account management or partner management within payments or embedded finance
- Ability to discuss both commercial and technical aspects of accounts, demonstrating credibility in both areas
- Detail-oriented with the capability to diagnose client issues independently
- Strong incident management skills, including effective communication with relevant stakeholders
- Proficient in analyzing transaction data to identify anomalies
Complete Job Description
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