Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance while collaborating closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Oversee onboarding, integration support, and the ongoing technical health of customer accounts
- Diagnose integration failures and translate model behavior into clear explanations for customers
- Drive technical escalations and collaborate with Engineering to resolve issues efficiently
Required qualifications
- 4+ years in technical account management, solutions engineering, or senior technical support roles, preferably with API-based or ML/AI products
- Proficiency in setting up API integrations and debugging using tools like Postman or curl
- Experience managing relationships with both technical and non-technical stakeholders
- Ability to work cross-functionally with engineering and product teams
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
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