Technical Account Manager
Job Summary
Serving as the primary technical advisor for strategic enterprise customers, the full-time remote Technical Account Manager will manage customer technical leadership, oversee technical issue resolution, and drive product adoption while collaborating across various teams to maximize customer success.
Key responsibilities
- Serve as the trusted technical advisor for assigned enterprise customers, leading architecture reviews and solution planning sessions
- Own the coordination of complex technical issues, driving root cause analysis and ensuring timely resolution
- Identify opportunities for product adoption, recommending configurations and educating customers on new features
Required qualifications
- 5+ years in Technical Account Management, Solutions Engineering, or a similar customer-facing technical role
- Experience supporting enterprise SaaS customers with a strong understanding of REST APIs and system integrations
- Proven ability to troubleshoot integrations and API issues effectively
- Excellent communication and executive presentation skills
- Strong project management and stakeholder management abilities
Complete Job Description
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