Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product in a remote environment.
Key responsibilities
- Oversee onboarding and integration support for customer accounts, ensuring technical health and satisfaction
- Diagnose and resolve integration failures, collaborating with Engineering to drive technical escalations
- Translate complex model behavior into understandable terms for customers and create documentation to streamline processes
Required qualifications
- 4+ years in technical account management, solutions engineering, or senior technical support, preferably with API-based or ML/AI products
- Experience independently setting up and debugging API integrations using tools like Postman or curl
- Proven ability to manage relationships with both technical and non-technical stakeholders
- Cross-functional collaboration experience with engineering and product teams
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
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