Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing assistance while working closely with Engineering and Product teams in a remote setting.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for customer accounts
- Set up and configure customer integrations, diagnosing and troubleshooting integration failures
- Translate model behavior and technical details into clear explanations for customers
Required qualifications
- 4+ years in technical account management, solutions engineering, or senior technical support roles, ideally with API-based or ML/AI products
- Experience independently standing up API integrations and debugging issues using tools like Postman or curl
- Track record of managing relationships with both technical and non-technical stakeholders
- Ability to work cross-functionally with engineering and product teams to address customer feedback
- Strong judgment and problem-solving skills under ambiguity
Complete Job Description
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