Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product in a remote capacity.
Key responsibilities
- Oversee onboarding, integration support, and ongoing technical health for customer accounts
- Diagnose integration failures and provide clear explanations of model behavior and confidence scores to customers
- Collaborate with Engineering to drive technical escalations and contribute to internal enablement for the Customer Support team
Required qualifications
- 4+ years of experience in technical account management, solutions engineering, or senior technical support roles
- Proficiency in setting up API integrations and debugging using tools like Postman or curl
- Experience managing relationships with both technical and non-technical stakeholders
- Ability to work cross-functionally with engineering and product teams
- Strong judgment and problem-solving skills under ambiguity
Complete Job Description
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