Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for customer accounts
- Set up and configure customer integrations, diagnosing integration failures and translating model behavior for customers
- Drive technical escalations, coordinating with Engineering and supporting pre-sales and renewal conversations
Required qualifications
- 4+ years in technical account management, solutions engineering, or senior technical support roles, ideally with API-based or ML/AI products
- Experience independently setting up API integrations and debugging issues using tools like Postman or similar
- Proven track record of managing relationships with both technical and non-technical stakeholders
- Cross-functional collaboration experience with engineering and product teams
- Strong judgment skills in ambiguous situations, often identifying issues before they escalate
Complete Job Description
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