Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
- Set up and configure customer integrations, diagnosing integration failures and translating technical details for customers
- Drive technical escalations end-to-end, coordinating with Engineering and contributing to internal enablement for the Customer Support team
Required qualifications
- 4+ years in a technical account management, solutions engineering, or senior technical support role, preferably with API-based or ML/AI products
- Experience independently managing API integration, debugging issues, and using tools like Postman or curl
- Proven track record of maintaining relationships with both technical and non-technical stakeholders
- Cross-functional experience working with engineering and product teams
- Strong judgment under ambiguity with the ability to identify issues proactively
Complete Job Description
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