Technical Account Manager
Job Summary
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing customer relationships while working closely with Engineering and Product teams in a remote environment.
Key responsibilities
- Oversee onboarding, integration support, and ongoing technical health for customer accounts
- Diagnose and resolve integration failures while providing clear explanations of model behavior and confidence scores to customers
- Collaborate with Engineering and Product to address technical escalations and improve product offerings based on customer feedback
Required qualifications
- 4+ years of experience in technical account management, solutions engineering, or senior technical support roles, preferably with API-based or ML/AI products
- Proficiency in setting up API integrations and debugging issues using tools like Postman or curl
- Experience managing relationships with both technical and non-technical stakeholders
- Ability to work cross-functionally with engineering and product teams to translate customer feedback into actionable insights
- Strong judgment and problem-solving skills in ambiguous situations
Complete Job Description
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