Technical Account Manager
Job Summary
Leading hands-on implementation and onboarding, the full-time Technical Account Manager will act as the technical owner throughout the customer journey, architect deployments, and ensure seamless delivery of Parallels RAS solutions in a fully remote environment.
Key responsibilities
- Manage the technical onboarding process and implementation of Parallels RAS for clients
- Collaborate with internal teams to design and execute technical delivery plans, ensuring system stability and performance
- Provide technical leadership and guidance, addressing complex incidents and service requests for assigned Premier Support customers
Required qualifications
- Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Hands-on experience with Microsoft Remote Desktop Services and VDI technologies
- Familiarity with Citrix Virtual Apps and Desktops, Azure Virtual Desktop, or comparable platforms
- Working knowledge of enterprise systems, networking, security, and virtualization
- Experience with Microsoft Azure and/or Amazon Web Services
Complete Job Description
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