Technical Account Manager
Job Summary
Owning the relationship with 20-30 strategic customers, the full-time Technical Account Manager will manage the customer lifecycle, consult on workplace fundraising strategies, and project manage campaign kick-offs while working remotely.
Key responsibilities
- Manage renewals and retention across a portfolio of clients, ensuring effective campaign execution
- Consult with clients to recommend products and configurations, identifying underutilized features
- Facilitate project management for yearly campaign kick-offs, including data imports and site configurations
Required qualifications
- 3+ years of experience in Technical Account Management, Customer Success, or Solutions Engineering with SaaS platforms
- Experience managing a portfolio of enterprise and mid-market customers
- Proficiency in relational databases and Excel, including pivot tables and vlookups
- Strong proactive approach to client management and deliverables
- Ability to connect product capabilities to business outcomes effectively
Complete Job Description
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