Technical Account Manager
Job Summary
Serving as the primary technical point of contact for enterprise customers, the full-time Sr. Technical Account Manager will provide dedicated support for the deployment and management of Amazon Leo satellite connectivity across North America, ensuring optimal performance and technical success.
Key responsibilities
- Serve as the primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews
- Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
Required qualifications
- Bachelor's degree in a STEM field or equivalent industry experience
- Experience in a similar role such as technical account manager, consultant, or systems engineer
- Experience leading in a customer-facing role in the technology industry
- Experience managing executive customer relationships and key business stakeholders
- Fluency in English, both written and spoken
Complete Job Description
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