Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will ensure sustained operational value from Observe by embedding the platform into daily workflows and optimizing performance in a remote working environment.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Build deep familiarity with customer architectures, datasets, use cases, and operational goals
- Lead regular health checks, architecture reviews, and proactive improvement initiatives
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with leading observability solutions such as Datadog, Dynatrace, or Splunk
- Practical experience with OpenTelemetry and modern DevOps practices
- Ability to lead complex technical conversations with practitioners and engineering leadership
Complete Job Description
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