Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will ensure sustained operational value from Observe by integrating it into workflows, optimizing performance, and acting as a trusted advisor in complex environments.
Key responsibilities
- Serve as the primary technical owner and trusted advisor for assigned strategic accounts
- Collaborate with SRE, DevOps, and platform teams to embed Observe into daily operations and workflows
- Lead health checks, architecture reviews, and identify new use cases for customer outcomes
Required qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or customer-facing technical advisory roles
- Strong hands-on experience with production observability platforms and leading solutions like Datadog or Splunk
- Practical experience with OpenTelemetry and understanding of distributed systems
- Proven ability to lead technical conversations with engineering leadership
- Strong written communication skills for technical documentation and updates
Complete Job Description
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