Technical Account Manager
Job Summary
Partnering with strategic enterprise customers, the full-time Technical Account Manager will serve as a trusted advisor, focusing on long-term platform adoption and optimization of the Observe SaaS observability platform while working directly with SRE, DevOps, and engineering teams.
Key Responsibilities
- Act as the primary technical owner for assigned strategic accounts, ensuring customer satisfaction and operational value
- Collaborate with customer teams to integrate Observe into daily workflows and optimize datasets, queries, and alerts
- Lead health checks and architecture reviews, while identifying new use cases and expansion opportunities
Required Qualifications
- 7+ years of experience in SRE, DevOps, platform engineering, or customer-facing technical advisory roles
- Strong hands-on experience with production observability platforms and leading solutions like Datadog or Splunk
- Practical experience with OpenTelemetry and a strong understanding of distributed systems and cloud-native architectures
- Proven ability to lead complex technical conversations with practitioners and engineering leadership
- Strong written communication skills for technical documentation and executive updates
Complete Job Description
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