Technical Account Manager
Job Summary
Acting as the primary technical liaison for a major technology partner, the full-time remote Technical Account Manager will manage customer support interactions, ensure seamless integration of Bolster's brand protection solutions, and drive product adoption within enterprise accounts.
Key responsibilities
- Serve as the main point of contact for the Partner's account and support teams regarding Bolster's white-labeled product
- Identify customer issues and determine appropriate support channels within the Partner's tiered support model
- Support onboarding and integrations, providing training on product setup and ongoing maintenance
Required qualifications
- Experience in Technical Account Management, Solutions Engineering, or Customer Success Engineering
- Familiarity with channel partner or white-label business models, particularly in enterprise technology
- Understanding of tiered SaaS support models, including break-fix and managed services
- Strong communication skills for bridging technical and business stakeholders
- Preferred experience with brand protection or cybersecurity products
Complete Job Description
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