Technical Account Manager
Job Summary
Partnering closely with various teams, the full-time remote Technical Account Manager will serve as a technical advisor for customers, leading integration services, data services, and technical consultations to maximize customer value throughout their lifecycle.
Key responsibilities
- Lead the implementation and delivery of customer integrations and identity management solutions
- Deliver customer implementations for data services and provide technical consultation throughout the customer lifecycle
- Serve as the Tier 3 escalation point for complex technical issues, ensuring timely resolution and communication
Required qualifications
- 4+ years of experience in Technical Account Management or a similar customer-facing technical role within a B2B SaaS environment
- Hands-on experience implementing or supporting APIs, integrations, and identity management solutions
- Working knowledge of SSO, SAML, SCIM, and enterprise identity providers
- Strong understanding of REST and/or GraphQL APIs and data exchange concepts
- Experience delivering customer-facing technical implementation or professional services engagements
Complete Job Description
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