Technical Account Manager
Job Summary
Serving as a technical advisor for customers throughout their lifecycle, the full-time remote Technical Account Manager will lead customer-facing technical services, including integrations and data services, while collaborating with cross-functional teams to maximize customer value.
Key responsibilities
- Lead the implementation and delivery of customer integrations and identity management solutions
- Consult with customers on data architecture, API best practices, and translate business requirements into scalable technical solutions
- Serve as the Tier 3 escalation point for complex integration and API-related customer issues, ensuring timely resolution
Required qualifications
- 4+ years of experience in Technical Account Management, Technical Consulting, or a similar customer-facing technical role within a B2B SaaS environment
- Hands-on experience implementing or supporting APIs, integrations, and identity management solutions
- Working knowledge of SSO, SAML, SCIM, and enterprise identity providers
- Strong understanding of REST and/or GraphQL APIs and data exchange concepts
- Experience delivering customer-facing technical implementation or professional services engagements
Complete Job Description
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