Technical Account Manager
Job Summary
As a full-time remote Technical Account Manager, the successful candidate will manage customer-facing technical services, lead integrations and identity management solutions, and provide consultation throughout the customer lifecycle while collaborating with cross-functional teams to maximize customer value.
Key responsibilities
- Lead implementation and delivery of customer integrations and identity management solutions
- Serve as a trusted technical advisor, conducting consultation sessions and translating business requirements into scalable solutions
- Act as the Tier 3 escalation point for complex technical issues, ensuring timely resolution and communication with customers
Required qualifications
- 4+ years of experience in Technical Account Management or similar customer-facing technical roles within a B2B SaaS environment
- Hands-on experience with APIs, integrations, and identity management solutions such as SSO, SAML, and SCIM
- Experience working with enterprise customers, preferably in the retail technology space
- Strong understanding of REST and/or GraphQL APIs, web services, and data exchange concepts
- Experience delivering customer-facing technical implementation or professional services engagements
Complete Job Description
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