Technical Account Manager
Job Summary
Serving as the primary technical contact for enterprise customers, the full-time Technical Account Manager will manage end-to-end technical setups, provide ongoing support, and oversee migration processes to ensure customer satisfaction in a remote-first environment.
Key responsibilities
- Lead technical setup and configuration for enterprise clients, ensuring smooth operations
- Provide ongoing technical support and address escalated issues for customer satisfaction
- Manage migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions
Required qualifications
- 3+ years of experience in customer-facing technical roles within SaaS or eCommerce
- Proven ability to work with clients and technical teams, translating complex concepts for non-technical stakeholders
- Strong understanding of business processes and applications related to Sales, Service, Marketing, and Support
- Experience with ERP and REST API is advantageous
- Executive-level interpersonal and project management skills
Complete Job Description
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